CAREER OPPORTUNITIES

Join Our Team: We are Elevating Conveyor Innovation with Rulmeca

At Douglas Manufacturing, we’re thrilled to be a part of the Rulmeca Group and motivated by all of the opportunities created as a result of these two strong family companies coming together. This strategic partnership brings together over 105 years of combined experience in the conveyor industry, and we’re excited to leverage both companies’ talents, resources, and global presence to enhance the value we offer our new and existing team members.

Why Join Us?

• Industry Influencer: Douglas and Rulmeca are on a mission to produce the best conveyor components around and we are a committed leader in the industry.
• Innovative Collaboration: As part of the Rulmeca family, we’re positioned to drive innovation and elevate conveyor solutions in America and worldwide.
• Global Reach: Benefit from integration into a financially sound international group known around the world.
• Expanded Product Portfolio: Our partnership with Rulmeca allows us to offer an even more extensive range of conveyor components.
• Technical Excellence: We are boosting our production capacity and fostering a spirit of technical innovation.
• Commitment to People: We remain committed to our team members, customers, and industry.

At Douglas Manufacturing, we are committed to fostering a diverse and inclusive workforce. We believe that every individual deserves equal opportunities, regardless of their race, color, religion, sex, national origin, age, disability, or any other protected status.

As an Equal Opportunity Employer, we strive to create a workplace that reflects the rich diversity of our communities. We encourage applications from individuals of all backgrounds and experiences. If you share our passion for innovation, teamwork, and excellence, we invite you to explore career opportunities with us.

Seriously, come on and join our team at Douglas Manufacturing, where we build America with integrity, collaboration, and a commitment to our team, our customers, our community, and our stakeholders.

Customer Service Representitive

Summary

As a Customer Service Representative, you’ll serve as the first point of contact for our customers, distributors, and OEM partners. You’ll manage quotes, process orders, and coordinate shipments while ensuring every customer interaction reflects our commitment to excellence. You’ll also build and nurture strong relationships with internal teams and external stakeholders to support sales growth and exceptional service.

Qualifications

• Experience: 5+ years of related customer service, inside sales, or order processing experience (or a combination of education and experience).
• Technical & Product Knowledge: Ability to quickly learn Douglas products, their applications, and related order processes.
• Skills: Strong computer proficiency, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Dynamics 365, accurate data entry, and excellent communication skills.
• Attributes: Detail-oriented, organized, dependable, and able to thrive in a fast-paced environment while maintaining a customer-first mindset.
• Education: High school diploma (or equivalent) required.
• Other Requirements: Valid state driver’s license; background, DMV, credit, and drug/alcohol screenings may be required.

Essential Duties and Responsibilities

• Professionally represent Douglas products and build positive relationships with customers by phone, email, and other channels.
• Accurately enter quotes, convert them into orders, and process all required paperwork to ensure a smooth and efficient order-to-shipment process.
• Follow up on quotations and manage assigned customer accounts to drive sales growth.
• Provide a high level of customer service by establishing clear, timely communication with both internal and external partners.
• Develop a working knowledge of Douglas products and their mechanical applications to better support customer needs.
• Use Microsoft Office (Word, Excel, PowerPoint, Outlook) and Microsoft Dynamics 365 proficiently to manage customer information, quotes, and orders.
• Communicate effectively both verbally and in writing in English.
• Demonstrate trustworthiness, a strong work ethic, and a positive, team-oriented attitude.
• Organize and manage your workload independently while collaborating closely with colleagues.
• Participate in ongoing training to strengthen product knowledge and service skills.
• Support additional assignments or projects as needed.
• Maintain regular, consistent attendance during business hours, with flexibility for occasional extra hours as required.

apply online now »

Exciting Benefits Package at Douglas Rulmeca

At Douglas Rulmeca, we are proud to offer an exceptional benefits package designed to support the well-being and growth of our team members. Our commitment to your success starts with competitive pay and extends to a comprehensive suite of benefits that reward your hard work and dedication

• Generous Paid Time Off (PTO)
• Comprehensive Insurance Options
  • Health Insurance
    
  • Dental and Vision Insurance
    
  • Life Insurance and Accidental Death &
  • Dismemberment (AD&D)
    
  • Short-Term Disability
• Paid Holidays
  Celebrate with time off for key holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day, plus a floating holiday for added flexibility.
• 401(k) Retirement Plan
  A smart way to grow your savings.
• Year-End Bonus Potential
  Rewarding exceptional contributions with the opportunity for a year-end bonus.

Douglas Rulmeca is committed to supporting your journey, both professionally and personally. Whether it’s time to recharge, financial planning, or health benefits, we’re here to empower you every step of the way.